Customer Service Course -Certificate

Three months course

You will learn;

• Understanding working in a customer service environment
• Communication in customer service
• Principles of personal performance and development
• Principles of working in a business environment
• Work with other business environments
• Record details of customer service problems
• Deal with the customer queries, requests and problems
• Communicate with customer in writing
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Process information about customers
• Manage time and work load
• Meet and welcome visitors in a business environment
• Contribute to sales activities in a contact Centre
• Use specific features of contact Centre system and technology
• Health and safety procedure in the work place
• Processing sales orders
• Meeting customers’ after needs